Retail officers require something extra unique to detect “something not quite right” and then act on it
At each management visit, all officers are assessed on their expertise to ensure that standards are not lowered.
We also use mystery shopper exercises to evaluate the work of our officers.

Our management team has a background in retail security, therefore all of our security personnel are well-versed in the law governing their authority, as well as the checks that must be performed to reduce shrinkage. The ideal security officer for a store should be nice to genuine customers and employees while simultaneously acting as a visible deterrent to criminals.